Arrival / departure / on-site
- Check-in: rooms are available for check-in starting at 3 pm on your arrival day.
- Check-out: we ask that you check out of your room no later than 11 am on your departure day.
- A late check-out is only possible upon prior arrangement and is based on availability.
- Visitor's tax € 1.80 per person/day as of 01.11.2018 (this will be adjusted if there are any changes)
- Single occupancy surcharge in a DR: € 30 per day
- Short stay surcharge (stay of 3 days or less): 10%
- Dogs: € 15 per day. We ask for your understanding that your 4-legged friend is not allowed in the restaurant area.
- Please understand that it is possible to book specific room categories but not specific rooms or floors.
- Ski passes and hiking tickets can be purchased in cash directly from the hotel.
- We accept payments in cash and by EC card, Mastercard, and Visa.
Children's discount and cost in the parents' room with 2 adults
- 100 % up to 2.99 yrs. old
- 60 % up to 9.99 yrs. old
- 50 % up to 13.99 yrs. old
- 30 % from 14 yrs. old
Children's discount and cost in the parent's room with 1 adult
- 50 % up to 5.99 yrs. old
- 30 % up to 11.99 yrs. old
Children in an extra room pay the adult price. We are happy to fulfill special requests for your children but reserve the right to charge for them separately.
Please let us know in advance - we try to be tolerant! Cancellations are only valid in writing!
- Up to 3 months prior to your arrival, we don't charge any cancellation fees.
- Up to 1 month prior to your arrival, we charge 40% of the entire arranged price.
- For a late cancellation, no-show, or early departure, we charge 100% of the half-board price.
- The deposit will not be refunded but will be kept as a processing fee.
General terms and conditions
General terms and conditions for the use of our online reservation: a booking is considered confirmed if you receive an e-mail with confirmation within 3 days - an inquiry is non-binding. For online bookings, the Austrian hotel contract conditions apply.